Payment, Security & Personal Data Protection
Weaverbirds sells baby wraps made in Uganda from sustainably sourced cotton at www.weaverbirds.ug. You can place your order on the web shop or via email on [email protected]. We are always ready to help with any questions, sold out sizes and custom orders.
You will always recieve an invoice via email after you shop at www.weaverbirds.ug.
Orders via email can be placed in English, Danish, and Dutch.
At weaverbirds we can receive payments via PayPal, and credit and debit cards of the commonly used providers:
At Weaverbirds we do not store any credit or debit card information. All credit and debit card transactions are carried out and handled securely in a manner as required by the credit card companies, by our payment gateway provider, PayPal.
During a purchase we ask for your name, address, phone number and email address. This information is used solely to process your order.
When paying by card, please click on the card icons. You will then be redirected to PayPal’s site, who handles the secure payments. Please click on the bottom button, “pay with card” and you will go straight to payment. We have chosen to collaboration with PayPal for payments, as they offer the highest security. Please note that you do not have to open a PayPal account to pay for your products.
Personal data protection
Most importantly, please note that we never sell your data to third-parties and that your data is stored securely with Weaverbirds.
Who is the “Data Controller” ?
For the purposes of the applicable General Data Protection Regulation, which took effect on May 25, 2018, the manager of Weaverbirds is the Data Processing Controller for your data and the data Weaverbirds collects.
What categories of data are we dealing with?
Personal identification data: first name, last name, email address.
Delivery data: delivery address, billing address, phone number.
Order data: quantity, product name, payment method, delivery method.
Site access data: ip address, time, page displayed, characteristics of the device/browser used to connect, duration of the connection etc.
Data included in emails that you send to us.
How do we obtain and use your personal data?
We collect and process the personal data that you provide to us exclusively for the following purposes:
- the correct execution of the sales contract between you and Weaverbirds until the delivery of your order
- the presentation, during the ordering process, of products that might be of interest to you
- the sending of tracking information about your order
- the sending of emails in relation with your actions on Weaverbirds webshop
The emails you send us are treated as regular emails. They are not stored nor linked to your customer account in a database.
Who has access to this data?
Your personal data:
Weaverbirds: all the data.
The subcontractor who packages and ships: your name, address, phone number, order contents, shipping method, email address and invoice if sent outside the EU.
The subcontractor who sends parcel tracking emails: your name, address, phone number, shipping method, email address.
Carriers: name, address, phone number, email address and invoice if sent outside the EU.
Customs or other local authorities when applicable: all legal data present on the invoices.
Where are your personal data processed?
Your data are stored and processed in Denmark on virtual servers. A backup copy is kept in Denmark at the premises of Weaverbirds. The data transferred to our subcontractors are processed by their servers, in Europe, under their responsibility in accordance with the GDPR.
How long do we keep your data?
Invoices and orders: 10 years in compliance with legal requirements.
General emails: maximum one year.
Email related to a conflictual case (i.e.: delivery or quality issue): one year after the settlement of the conflict or the last email exchanged on the subject.
How to access, update, delete your personal data?
This can only be done by contacting Weaverbirds directly either through email ([email protected]), facebook messenger (@weaverbirds.ug) or Instagram messenger (@weaverbirds.ug).